Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … 6. This brief survey is to help us evaluate our relationships with our caregivers. Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? It is okay, but it's probably not what I want to do long term. 568 0 obj <> endobj I do not like my cases - I would change cases today if other hours were available in my area. (mark all that apply). 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. I don't like working pediatric home care but I need a job. The questionnaire contains 47 questions covering topics of interest to family caregivers … 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S I enjoy working with her and feel we have a good relationship. Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . (mark all that apply). I don't like talking to her, I feel she is rude to me at times. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. My caregiver is professional (tidy appearance, respectful attitude). Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. (mark all that apply). I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. Very satisfied. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� 7. My cases are okay and I enjoy going to them most of the time. I don't like talking to them, I feel they're rude to me at times. Temporary licensed home care providers will have an initial full survey … Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. Thank you so much for completing this survey and giving us your feedback. The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. �_-�-��@"˛�C���83U�U I know they're out a lot so I frequently email instead of calling in and don't have a problem with communication. The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. I wish my schedule was different - I could get a different shift than the one I am usually scheduled. Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. Asking the right questions in a caregiver … Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! Do you like working in pediatric home care? %%EOF Javascript is required for this site to function, please enable. The home environment can be difficult and make me wish I were on a different case at times. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. It is important that your survey includes questions that are focused on the common areas of patient satisfaction. Web survey powered by Research.net. With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. Yes, I currently work with another home care provider. Thank you for your help! Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … Service Characteristics ... Ability to express own ideas and ask questions. Was the staff courteous? endstream endobj startxref Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. Title: Home Care Client Satisfaction Survey … How do you feel about your ability to communicate effectively with them. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. Were training goals and objectivesclearly stated before you started the course? It is okay, but I sometimes feel I'd be happier somewhere else. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. The times I've talked with HR Manager NATHAN he's been friendly & helpful. I feel AHHC is a better agency to work with. Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. … My schedule is okay and works for me most of the time. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. How would you improve the pre-training phase? %PDF-1.6 %���� How would you rate the pre-training preparation? I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. Your feedback is sincerely appreciated and it is confidential so please feel free to give … profile; and satisfaction with informal or formal care received. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. I like my schedule and know the Coordinator does everything she can to meet my needs. I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. I do not like working with her and so I avoid calling the office. Were the course’s title and description easy to comprehend? 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream One important change to the 2nd Edition is the inclusion of measures and questions … I do not like working with them and so I avoid calling the office. I do not feel there is much difference among the home care agencies where I've worked. The survey is conducted monthly. (mark all that apply). In turn, the questionnaire can help healthcare … Many times, this can be prevented by asking more thorough questions in the interview. I wish my schedule was different - that I could get more hours. Compare family caregiver … endstream endobj 574 0 obj <>stream Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … … I am satisfied with my current pay scale and differentials. She seems like she's always in a rush to get me off the phone. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. 3. A post-training survey shouldn’t focus only on the course. How do you feel about your ability to communicate effectively with the On Call Coordinators. Your feedback is appreciated! 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